Transact on your investment

We encourage investors to transact online. Allan Gray Online is a safe and convenient way to submit and track your instructions. Not sure if you have an online account

Choose a category below to find out how to complete a transaction:

Before you begin, please:

  • Check that your account number starts with AGUT or AGLP.
  • Note that we will require proof of your bank details (e.g. cancelled cheque or bank statement), if not previously provided.
  • Note that a withdrawal may trigger a capital gains tax (CGT) event, as units need to be sold.
  • Note that a clearance period will apply to units purchased via cheque deposit, electronic collection or debit order.

How can I submit my instruction?

  1. You can submit your instruction online
  2. You can complete and sign a Unit Trust Withdrawal Instruction and email the form to instructions@allangray.co.za, or send it via fax to 0860 000 655.

When will I receive my money?

  • If your account number starts with AGUT the money will reflect in your bank account within three business days, provided you submit your instruction before 14:00.
  • If your account number starts with AGLP your money will reflect in your bank account within five to six business days, provided you submit your instruction before 14:00.

Before you begin, please:

  • Check that your account number starts with AGRA.
  • Note that you may only withdraw from your Retirement Annuity if your investment is less than or equal to R7 000 (and you are not actively contributing to the account), if you have emigrated from South Africa or if you have a divorce order.
  • Note that a clearance period will apply to units purchased via cheque deposit, direct debit, or debit order.
  • Note that once we receive your withdrawal instruction and all required documents, we will apply for a tax directive from SARS. The tax directive may not be altered and your withdrawal instruction cannot be cancelled.

How can I submit my instruction?

You can complete and sign a Retirement Annuity Fund Withdrawal Instruction and email the form to instructions@allangray.co.za, or send it via fax to 0860 000 655.

When will I receive my money?

  • Once we receive your withdrawal instruction and all required documents, we will apply for a tax directive from SARS.
  • It takes a minimum of 10 business days to process a withdrawal from a retirement annuity.

Before you begin, please:

  • Check that your account number starts with AGPE or AGPR.
  • Note that once you are a member of the preservation fund, you may only make one withdrawal, of 100% or less per investment account, before retirement.
  • Note that you will not be able to make a withdrawal if you have taken a withdrawal previously or where there are withdrawal restrictions imposed by the transferring fund.
  • Note that once we receive your withdrawal instruction and all required documents, we will apply for a tax directive from SARS. The tax directive may not be altered and your withdrawal instruction cannot be cancelled.

How can I submit my instruction?

You can complete and sign a Pension or Provident Preservation Fund Withdrawal Instruction and email the form to instructions@allangray.co.za, or send it via fax to 0860 000 655.

When will I receive my money?

  • It takes a minimum of 10 business days to process a withdrawal from a preservation fund.
  • Once we receive your withdrawal instruction and all required documents, we will apply for a tax directive from SARS. 

Before you begin, please:

  • Check that your account number begins with AGEN.
  • Note that you may only make one withdrawal during the restriction period and that the amount you may withdraw is limited.
  • Note that a withdrawal may trigger a capital gains tax (CGT) event, as units need to be sold.

How can I submit my instruction?

You can complete and sign an Endowment Fund Withdrawal Instruction and email the form to instructions@allangray.co.za, or send it via fax to 0860 000 655.

When will I receive my money?

  • It takes approximately 8 business days to process a withdrawal from an endowment.

Before you begin, please:

  • Note that you may only fully withdraw from the Allan Gray Living Annuity if the market value is less than/equal to:
    • R50 000 (if you received a lump sum at retirement from the fund that purchased the annuity)
    • R75 000 (if you did not receive a lump sum at retirement)
  • Note that once we receive your withdrawal instruction and all required documents, we will apply for a tax directive from SARS. The tax directive may not be altered and your withdrawal instruction cannot be cancelled.

How can I submit my instruction?

You can complete and sign a Living Annuity Withdrawal Instruction and email the form to instructions@allangray.co.za, or send it via fax to 0860 000 655.

 When will I receive my money?

  • Once we receive your withdrawal instruction and all required documents, we will apply for a tax directive from SARS.
  • It takes a minimum of 10 business days to process a withdrawal from a living annuity.

Before you begin, please:

  • Check that your account number starts with AGOS.
  • Note that a withdrawal will trigger a capital gains tax event, as units need to be sold.

How can I submit my instruction?

  1. You can submit your instruction online
  2. You can complete and sign an Offshore Withdrawal Instruction  and email the form to instructions@allangray.co.za, or send it via fax to 0860 000 655.

When will I receive my money?

  • Each offshore unit trust has different trading days.
  • When you submit your additional contribution instruction, our offshore team will confirm timelines.

Before you begin, please:

  • Check that your account number starts with AGRA.
  • Note that you may only retire at the age of 55 or older, or the trustees of the Fund have approved your request for early retirement.
  • Note that you may take a maximum of one-third of your retirement annuity in cash. You will need to transfer the remaining two-thirds into an income providing product such as a living annuity. However, if the collective value of your Allan Gray Retirement Annuity accounts is less than or equal to R247 500, the full amount may be taken in cash.
  • Ensure that you understand the tax implications of taking a cash portion at retirement. We will apply for a tax directive from SARS once we receive your instruction. Once you have applied for a tax directive with SARS it cannot be cancelled.

How can I submit my instruction?
You can complete and sign a Retirement Notification Instruction and email the form to instructions@allangray.co.za, or send it via fax to 0860 000 655.

When will I receive my money?

  • Once we receive your withdrawal instruction and all required documents, we will apply for a tax directive from SARS.
  • It takes a minimum of 10 business days to process a withdrawal from a retirement annuity.
  • It will take an additional two business days to process your instruction if you have chosen the Allan Gray Living Annuity as your incoming providing product.

 

Before you begin, please:

  • Check that your account number starts with AGPE or AGPR.
  • Note that you may only retire at the age of 55 or older, or if you are younger than age 55 and the trustees of the Fund have approved your request for early retirement.
  • Note that if you are invested in an AGPE account you may take a maximum of one-third of your pension preservation fund in cash. You will need to transfer the remaining two-thirds into an income providing product such as a living annuity. However, if the collective value of your Allan Gray Pension Preservation accounts is less than or equal to R247 500, the full amount may be taken in cash.

  • Note that if you are invested in an AGPR account you may take the full provident preservation fund as a cash lump sum. Alternatively, you may transfer a portion into an income providing product such as a living annuity.
  • Ensure that you understand the tax implications of taking a cash portion at retirement. We will apply for a tax directive from SARS once we receive your instruction. Once you have applied for a tax directive with SARS it cannot be cancelled.

  • Note that withdrawals only apply if there are no restrictions from your original pension or preservation fund.

How can I submit my instruction?

You can complete and sign a Retirement Notification Instruction and email the form to instructions@allangray.co.za, or send it via fax to 0860 000 655.

When will I receive my money?

  • Once we receive your withdrawal instruction and all required documents, we will apply for a tax directive from SARS.
  • It takes a minimum of 10 business days to process a withdrawal from a preservation fund.
  • It will take an additional two business days to process your instruction if you have chosen the Allan Gray Living Annuity as your incoming providing product.

 

Before you begin, please :

  • Check that your account number starts with AGUT or AGLP.
  • Note that you must add at least R500.
  • Note that money can be paid into our bank account via an electronic funds transfer (EFT) or a cheque deposit. The bank details are available on the application form. Alternatively, we can collect the money from your bank account.

How can I submit my instruction? 

  1. You can submit your instruction online
  2. You can complete and sign a Unit Trust Additional Contribution Instruction and email the form to instructions@allangray.co.za or fax to 0860 000 655.

When will I see the money on my Allan Gray statement?

  • If your account number starts with AGUT, the transaction will reflect on your statement in two business days, provided you submit your instruction and the money reflects in our bank account, before 14:00.
  • If your account number starts with AGLP, the transaction will reflect on your statement in three business days, provided you submit your instruction and the money reflects in our bank account, before 14:00.
  • For electronic collections, we will collect the money from your bank account one working day after you submit your instruction.

Before you begin, please:

  • Check that your account number starts with AGRA. 
  • Note that you must add at least R500.
  • Note that your investment must comply with the prescribed legal investment limits.
  • Note that you will need to deposit the money into our bank account via an electronic funds transfer (EFT) or a cheque deposit. The bank details are available on the application form. Alternatively, we can collect the money from your bank account.

How can I submit my instruction?

  1. You can submit your instruction online
  2. You can complete and sign a Retirement Annuity Additional Contribution Instruction and email the form to instructions@allangray.co.za, or send it via fax to 0860 000 655.

When will I see the money on my Allan Gray statement?

  • You can expect the money to reflect on your statement in three business days, provided you submit your instruction and the money reflects in our bank account before 14:00.
  • For electronic collections, we will collect the money from your bank account the day after you submit your instruction.

How can I submit my instruction?

You can only add money that comes from the same source as your existing preservation fund. To do so, you will need to follow a Section 14 transfer process.

Before you begin, please:

  • Confirm that your account number starts with AGEN.
  • Note that you must add at least R500.
  • Note that your additional contribution may trigger a new five-year restriction period or extend your existing restriction period. This happens when your contributions in the current policy year are greater than 120% of the higher of any of the previous two policy years' total contributions.
  • Note that you will need to deposit the money into our bank account via an electronic funds transfer (EFT) or a cheque deposit. The bank details are available on the application form. Alternatively, we can collect the money from your bank account.

How can I submit my instruction?

You can complete and sign an Endowment Additional Contribution Instruction and email the form to instructions@allangray.co.za,  or send it via fax to 0860 000 655.

When will I see the money on my Allan Gray statement?

  • You can expect the money to reflect on your statement in three business days, provided you submit your instruction and the money reflects in our bank account before 14:00.
  • For electronic collections, we will collect the money from your bank account the day after you submit your instruction.

You may only add to your living annuity with existing retirement savings. These can be retirement funds transferred from another company or from an Allan Gray retirement fund (accounts starting with AGPR, AGPE, AGRA).

Before you begin, please:

  • Check that your account number starts with AGLA.
  • Note that your additional contribution may increase your annuity income.

How can I submit my instruction?

You can complete and sign a Living Annuity Additional Contribution Instruction and email the form to instructions@allangray.co.za, or send it via fax to 0860 000 655.

How long will it take to process my additional contribution?

  • If your funds are being transferred from another company to Allan Gray, it will take approximately six to eight weeks to finalise your additional contribution. We will communicate with the transferring company on your behalf.

  • If you are retiring from an Allan Gray retirement fund and transferring your benefit to an Allan Gray Living Annuity, it will take up to 12 business days for the transaction to be finalised.

Before you begin, please:

  • Check that your account number starts with AGOS.
  • Note that you must invest a minimum of US$1 000 (or foreign currency equivalent) per unit trust.
  • Note that you will need to deposit the money into our offshore bank account, in the currency that your chosen fund(s) invest in. The bank details are available on the application form. 
  • Note that should you be converting your rands you may be required to apply for SARB approval and tax clearance. Need a foreign exchange service provider

How can I submit my instruction?

  1. You can submit your instruction online
  2. You can complete and sign an Offshore Additional Contribution Instruction and email the form to instructions@allangray.co.za, or send it via fax to 0860 000 655.

When will I see the money on my Allan Gray statement?

  • Each offshore unit trust has different trading days.
  • When you submit your additional contribution instruction, our offshore team will confirm timelines.

Before you begin, please:

  • Check that your account number starts with AGUT or AGLP.
  • Note that your debit order must be for at least R500.
  • Note that units bought via a debit order can only be withdrawn after 32 days.

How can I submit my instruction?

  1. You can submit your instruction online
  2. You can complete and sign a Debit Order Instruction and email the form to instructions@allangray.co.za, or send it via fax to 0860 000 655.

When will my debit order be collected?

  • Debit orders are collected on the 1st or 15th of each month.
  • To start or change a debit order, you will need to submit your instruction before 14:00, three business days before your selected debit order date.

Before you begin, please:

  • Check that your account number starts with AGRA.
  • Note that your debit order must be for at least R500.
  • Note that your investment must comply with the prescribed legal investment limits.

How can I submit my instruction?

  1. You can submit your instruction online.
  2. You can complete and sign a Debit Order Instruction and email the form to instructions@allangray.co.za, or send it via fax to 0860 000 655.

When will my debit order be collected?

  • Debit orders are collected on the 1st or 15th of each month.
  • To start or change a debit order, you will need to submit your instruction before 14:00, three business days before your selected debit order date.

Before you begin, please:

  • Check that your account number starts with AGEN.
  • Note that your debit order must be for at least R500.
  • Note that your debit order may trigger a new five-year restriction period or extend your existing restriction period. This happens when your contributions in any policy year are greater than 120% of the higher of any of the previous two policy year’s total contributions.

How can I submit my instruction?

You can complete and sign a Debit Order Instruction and email the form to instructions@allangray.co.za, or send it via fax to 0860 000 655.

When will my debit order be collected?

  • Debit orders are collected on the 1st or 15th of each month.
  • To start or change a debit order, you will need to submit your instruction before 14:00, three business days before your selected debit order date.

How can I submit my instruction?

  1. You can submit your instruction online
  2. You can complete the personal details section of the Change in Investor Details form and email the form to instructions@allangray.co.zaor send it via fax to 0860 000 655.

How do I know that my email address has been updated?

  • We will email or post you confirmation of the change within two business days, provided you submit your instruction before 14:00.
  • The change will also reflect in the Investor details section on your online account.

Before you begin, please :

  • Note that for a change in residential or registered address, you will need to provide proof of address that is less than three months old. 
  • Note that you can refer to Annexure A for a list of documents that we will accept as proof of address. 
  1. You can submit your instruction online.
  2. You can complete and sign the personal details section of a Change in Investor Details form and email the form to instructions@allangray.co.za or send it via fax to 0860 000 655.

How do I know that my address has been updated?

  • We will email or post you confirmation of the change within two business days, provided you submit your instruction before 14:00.
  • The change will also reflect in the Investor details section on your online account.

How can I submit my instruction?

  1. You can submit your instruction online
  2. You can complete and sign the personal details sections of a Change in Investor Details form and email the the form to instructions@allangray.co.za, or send it via fax to 0860 000 655.

How do I know that my contact details have been updated?

  • We will email or post you confirmation of the change within two business days, provided you submit your instruction before 14:00.
  • The change will also reflect in the Investor details section on your online account. 

Before you begin, please :

  • Make sure you have proof of your bank account. This can be a recent bank statement or cancelled cheque.

How can I submit my instruction?

You can complete and sign the bank detail section of a Change in Investor Details form and email the form, and your proof of banking details to instructions@allangray.co.za,  or send it via fax to 0860 000 655.

How do I know that my bank details have been updated?

  • We will email or post you confirmation of the change within two business days, provided you submit your instruction before 14:00.
  • The change will also reflect in the Invesment details section on your online account. 

Before you begin, please note:

  • If you are changing your name or surname, we require a signed copy of your South African ID or passport.
  • If you are changing your surname after marriage, we require a copy of your marriage certificate.

How can I submit my instruction?

You can complete and sign the personal details section of a Change in Investor Details form and email the form to instructions@allangray.co.za, or send it via fax to 0860 000 655.

How do I know that my personal details have been updated?

  • We will email or post you confirmation of the change within two business days, provided you submit your instruction before 14:00.
  • The change will also reflect in the Investor details section on your online account.

How can I submit my instruction?

  1. You can submit your instruction online.  
  2. You can complete and sign the relevant sections of a Change in Investor Details form and email the form to instructions@allangray.co.za, or send it via fax to 0860 000 655.

How do I know that my tax number has been updated?

  • We will email or post you confirmation of the change within two business days, provided you submit your instruction before 14:00.
  • The change will also reflect in the Investor details section on your online account.

How can I submit my instruction?

Before you begin, please:

  • Check that your money with the external company is invested in a pension fund, provident fund or retirement annuity.
  • Check that your investment amount is R20 000 or more.
  • Note that your investment with Allan Gray must comply with prescribed legal investment limits
  • Note that some companies charge an exit penalty when you transfer your retirement fund to another company. Please confirm any cost implications before you start the process.
  • Note that you will need an investment overview to complete this instruction. This is available from your financial adviser or our Client Service Centre.

How can I submit my instruction?

  1. Obtain a transfer instruction from the company you will be transferring from.
  2. Submit a signed letter instructing your current company to transfer your retirement fund to Allan Gray. The letter should include the date, your name, the policy number and name of the transferring fund, and must state that you will be transferring to the Allan Gray Retirement Annuity.
  3. Complete an Allan Gray Retirement Annuity Application Instruction.
  4. Send the form(s) and supporting documents listed on the cover page of the form to instructions@allangray.co.za or fax to 0860 000 655.

When will I see the money on my Allan Gray statement?

  • Transfers are an administratively intense process. Each company has different requirements and procedures. The timeframe for a transfer depends largely on the transferring company and in some cases the Registrar of Pension Funds (the Registrar).
  • Transfers may take up to six months to complete before the investment will reflect on your statement.

Before you begin, please:

  • Check that your money with the external company is invested in a pension fund or provident fund.
  • Check that your investment amount is R50 000 or more.
  • Note that your investment with Allan Gray must comply with the prescribed legal investment limits.
  • Note that some companies charge an exit penalty when you transfer your retirement fund to another company. Please confirm any cost implications before you start the process.
  • Note that you will need an investment overview to complete this instruction. This is available from your financial adviser or our Client Service Centre. 

How can I submit my instruction?

  1. Obtain a transfer instruction from the company you will be transferring from.
  2. Submit a signed letter instructing your current company to transfer your retirement fund to Allan Gray. The letter should include the date, your name, the policy number and name of the transferring fund, and must state that you will be transferring to the Allan Gray Pension Preservation Fund or the Allan Gray Provident Preservation Fund.
  3. Complete an Allan Gray Preservation Fund Application Instruction.
  4. Send the completed form to instructions@allangray.co.za or fax the form to 0860 000 655.

When will I see the money on my Allan Gray statement?

  • Transfers are an administratively intense process. Each company has different requirements and procedures. The timeframe for a transfer depends largely on the transferring company and in some cases the Registrar of Pension Funds (the Registrar).
  • Transfers may take up to six months to complete before the investment will reflect on your statement.

Before you begin, please : 

  • Confirm that you have a pension, provident, preservation or retirement annuity fund which you would like to receive an income from.
  • Ensure that you are eligible to retire from the product that you are invested in.
  • Ensure that your investment amount is R100 000 or more.
  • Note that you will need an investment overview to complete this instruction. This is available from your financial adviser or our Client Service Centre.

How can I submit my instruction?

  1. Complete a Living Annuity Application Instruction.
  2. If you are transferring from an external company, please provide a declaration / Recognition of Transfer (ROT) from the external company.
  3. Provide proof of your banking details as listed in section 5 of the application form.
  4. Send the above documents to instructions@allangray.co.za or fax to 0860 000 655.

When will I see the money on my Allan Gray statement?

  • We will liaise with the external company to transfer your investment to our platform.
  • If the instruction and documents are received before 14:00 on a business day, we will start processing on that business day. If your funds are being transferred from another company to Allan Gray.
  • It will take approximately six to eight weeks to finalise your transfer.

The financial services, products or investments referred to on this website are not available to persons resident in jurisdictions where their availability or distribution would contravene local laws or regulations and the information on this website is not intended for use by these persons. This website is for information only and does not in any way constitute a solicitation or offer by Allan Gray Proprietary Limited or any of its associates or subsidiaries (collectively “Allan Gray”) to buy or sell any financial instruments or to provide any investment advice or service.

By selecting one of the countries below I confirm that I have read and understood the above and that:

(a) I am not a South African citizen; or 
(b) I do not reside in the Republic of South Africa; or 
(c) I am not otherwise a person to whom the communication of the information contained in this website is prohibited by the laws of my home jurisdiction; and 
(d) I am not acting for the benefit of any such persons mentioned in (a),(b) and (c) and 
(e) I confirm that any investment with Allan Gray is based on my own initiative and not due to any offer or solicitation by Allan Gray.