Retirement funds privacy statement

Allan Gray’s commitment to data privacy and security

The Allan Gray Retirement Annuity Fund, Pension Preservation Fund, Provident Preservation Fund and Umbrella Retirement Fund (collectively, the ‘Funds’) are registered retirement funds focused on building long-term wealth and creating financial security for our members in their retirement. A key strategy to successfully fulfil this objective is to work every day to build and maintain the trust and confidence of members, participating employers and financial advisers (‘clients’). The Funds are sponsored by Allan Gray (Pty) Ltd, which has adopted a data protection policy in line with its corporate values and industry best practice. The Funds recognise the significant threat of, among other things, cybercrime, and identity theft prevalent in the financial services industry. To that end, the regular review of security safeguards to protect your personal information and to ensure that your personal information is processed in an appropriate manner and for legitimate purposes has been prioritised.

The purpose of this Privacy Statement is to outline the Funds’ and Allan Gray’s practices regarding the processing and protection of your personal information. Kindly note that, as the appointed administrator of the Funds, Allan Gray Investment Services (Pty) Ltd, will be the entity which processes your personal information on behalf of the Funds. By using the Allan Gray website (including the secure site), you are accepting the terms of this Privacy Statement.

In this Privacy Statement, the Funds and/or Allan Gray Investment Services (Pty) Ltd will be referred to as ‘Allan Gray’.

A. Acceptance

Acceptance required

You must accept all the terms of this Privacy Statement when transacting with Allan Gray. If there is anything in this Privacy Statement that you do not agree with, then you may not transact with us. By accepting this Privacy Statement, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.

Legal capacity

You may access our website if you are younger than 18 years old. You may not transact if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts, unless you have the consent of a competent person.

Your obligations

You may only send us your own personal information or the information of another person where you have their permission to do so.

B. How do we retrieve your personal information?

Directly from you

Unless you are a member of the Allan Gray Umbrella Retirement Fund, Allan Gray ordinarily collects your personal information from you as part of the client onboarding process, which is either via the Allan Gray Online site or through correspondence in person, via email or telephone. The type of information required depends on the nature of the instruction and our internal, legal and regulatory requirements as it may change from time to time.


There are, however, instances where personal information is not retrieved directly from you but through the course of providing our products and services, and specifically when you navigate our website and other online channels. This is done using “cookies”. Please see our Cookies Policy for more information.

Third-party sources

Allan Gray may collect additional information about you from third parties, such as:

  • Independent financial advisers, discretionary investment managers and other agents who you have appointed to deal with your investments on your behalf and who are duly authorised to disclose your personal information.
  • Your employer and/or the scheme adviser appointed by your employer, where you are a member of the Allan Gray Umbrella Retirement Fund.
  • Verification agencies to fulfil our statutory obligations regarding the monitoring and prevention of money laundering and other financial crimes, and for the purposes of general background checking.

 C. The reasons for processing your personal information

Allan Gray will only collect, process and store your personal information, with your consent, for legitimate purposes or in situations where it is in our legitimate interest and which will not cause you undue prejudice. In summary, this includes the following:

  • Procurement of your consent. This is where you have consented to the processing of the personal information as part of onboarding or any subsequent instructions relating to your investment(s). Allan Gray is required by law to collect certain personal information. Should you voluntarily withhold or withdraw consent, this may restrict the quality of the service Allan Gray is able to provide and, depending on the personal information which you are not consenting to being processed, Allan Gray’s ability to render any services whatsoever. 
  • Fulfilment of our contract with you. This is where the processing of your personal information is necessary for Allan Gray to provide the Funds’ administration and other services as agreed between us, which includes communicating to you about any changes to membership of the Funds, underlying investments, dealing with complaints or disputes, and the recovery of any money owing to Allan Gray.
  • Compliance with legal obligations. This is where Allan Gray needs to process your personal information to comply with any binding legal obligations imposed on us by the relevant governmental or regulatory authority.
  • It is in our legitimate interests. This includes:
    • Verification for the purposes of preventing and mitigating financial crimes, fraud or money laundering;
    • Adhering to local and international best practice guidelines to safeguard your investments; or
    • Performing the relevant IT due diligence testing to detect malicious data and cyber threats.

D. The sharing of your personal information

Employees or independent contractors

We may need to disclose personal information to our employees or independent contractors who require the personal information to perform their roles. These include the following departments: Assurance, Client Operations, Client Service Centre, Finance, Information Technology, Legal and responsible management.

Third parties

Allan Gray will protect your personal information and will not sell, rent or trade your personal information to any person. There will, however, be instances where Allan Gray will have an obligation to share your personal information, which includes the following:

  • Should you consent to the sharing of your personal information with specific parties, such as your employer or an independent financial adviser;
  • For members of the Allan Gray Umbrella Retirement Fund, should your personal information be required by your employer or the scheme adviser appointed by your employer in order to manage your employee benefits and provide you with financial advice;
  • For members of the Allan Gray Umbrella Retirement Fund with approved risk benefits, your personal information will be provided to the insurer providing the risk insurance to the Allan Gray Umbrella Retirement Fund;
  • Should it be requested by any regulatory authority, such as the Financial Sector Conduct Authority, Prudential Authority or Financial Intelligence Centre, exercising its statutory duties;
  • Should such disclosure be in the public interest or for a legitimate purpose;
  • By an order of court;
  • In order to protect the legitimate interests of Allan Gray in exercising its rights or the protection of its reputation and property;
  • To fulfil our legal and regulatory obligations in terms of any applicable law;

If it is requested by third parties in terms of the Promotion of Access to Information Act, 2000 (’PAIA’) which regulates and sets out the procedure for such a request and under which circumstances such access may be refused. For information on or to access the PAIA manual, as well as the prescribed request form and fees payable should you wish to exercise your right of access to information, please click here.

You further acknowledge that we may disclose your personal information within the Allan Gray group of companies, and you expressly consent to this.

E. Transfer of your personal information

If you have offshore investments with us, we may transfer your data within the European Economic Area (EEA) which is subject to the European Union General Data Protection Regulation (GDPR). Where personal information is transferred and processed outside of the EEA, the safeguards that we will use to protect your personal information include contractual protections imposed on the recipients of your personal information to maintain South African and EEA standards of data protection.

F. Storage and destruction of your personal information

We will retain your personal information for the duration that you are a client of Allan Gray. After you cease to be client, we may keep your data up to a maximum period of five years:

  • To comply with retention requirements imposed by any law; and
  • For prudent record-keeping for the services rendered to you.

We may be required to retain your personal information for longer than five years, should it be the subject of any litigation or for other legal reasons. We may also keep your information for research or statistical purposes with the necessary security controls in place.

G. Accurate and up-to-date information

We try to keep the personal information we collect as accurate, complete and up to date as possible. From time to time, we may request you to update your personal information on the website. You are able to review or update any personal information that we have on record for you by accessing your secure online account, by emailing or phoning us, or in person at our offices.

Please note that to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.

H. Client rights

You have the right to have your personal information processed according to the conditions for lawful processing of personal information as set out in chapter 3 of the Protection of Personal Information Act, 2013 which includes the rights of:

  • Notification – the right to be notified that personal information about you is being collected or that it has been accessed or acquired by an unauthorised person.
  • Access – the right to establish where we hold your personal information and to request access to such personal information.
  • Rectification and erasure – the right to request, where necessary, the correction, destruction or deletion of your personal information.
  • Objection – the right to object, on reasonable grounds in relation to your particular situation, to the processing of your personal information. This includes the right to object to the processing of your personal information for direct marketing.
  • Profiling – the right not to be subject, under certain circumstances, to a decision which is made solely on the basis of the automated processing of your personal information intended to provide a profile of you.
  • Complaints – the right to submit a complaint to the Regulator regarding alleged interference with the protection of your personal information. The contact details of the Regulator can be found here.
  • Civil proceedings – the right to institute civil proceedings regarding alleged interference with the protection of your personal information.

Please keep in mind that these rights are not unlimited. We are required by South African (or other) law to limit your right to exercise some of these rights. Examples of such instances include (among others) where required by:

  • Tax laws;
  • Financial service provider laws;
  • Anti-money laundering and fraud-prevention laws;
  • Pension fund laws; and
  • Insurance laws.

I. Limitation

We are not responsible for, give no warranties, nor make any representations regarding the privacy policies or practices of linked or any third-party websites.

J. Enquiries

If you have any questions or concerns based on this Privacy Statement or regarding the way in which we handle personal information, please contact us at

Select a site

The financial services, products or investments referred to on this website are not available to persons resident in jurisdictions where their availability or distribution would contravene local laws or regulations and the information on this website is not intended for use by these persons. This website is for information only and does not in any way constitute a solicitation or offer by Allan Gray Proprietary Limited or any of its associates or subsidiaries (collectively “Allan Gray”) to buy or sell any financial instruments or to provide any investment advice or service.

By selecting one of the countries below I confirm that I have read and understood the above and that:

(a) I am not a South African citizen; or 
(b) I do not reside in the Republic of South Africa; or 
(c) I am not otherwise a person to whom the communication of the information contained in this website is prohibited by the laws of my home jurisdiction; and 
(d) I am not acting for the benefit of any such persons mentioned in (a),(b) and (c) and 
(e) I confirm that any investment with Allan Gray is based on my own initiative and not due to any offer or solicitation by Allan Gray.